Privacy Notice

Effective Date: 4 November 2026
Published by: SLS Property, 113 Brackenborough Road, Louth, Lincolnshire, United Kingdom

1. Who We Are

SLS Property is a property management and letting agency providing services for residential and commercial properties. We are the data controller responsible for your personal data. If you have any questions about how we handle your data, please contact us:

• Email: [your email address]
• Post: SLS Property, 113 Brackenborough Road, Louth, Lincolnshire, United Kingdom
• Telephone: [your phone number]

2. What Data We Collect

We collect and process the following categories of personal data:

2.1 Website Visitors

• Technical data: IP address, browser type and version, time zone setting, location, operating system, referral source, pages visited, and time spent on pages (via cookies and analytics)
• Communication data: information you provide when completing enquiry forms or sending us messages

2.2 Clients (Landlords)

• Identity data: full name, date of birth, proof of identity, ownership documents
• Contact data: postal address, email address, telephone numbers
• Financial data: bank account details, payment history, tax reference numbers where required
• Property data: details of properties under management, tenancy information, maintenance records
• Portal access data: login credentials and activity within the secure client portal

2.3 Tenants and Applicants

• Identity data: full name, date of birth, proof of identity, national insurance number (where applicable)
• Contact data: current and previous addresses, email, telephone numbers
• Financial data: income, employment details, credit reference information, bank account details, rent payment history
• Occupancy data: household members, pet permissions, vehicle details, emergency contacts
• Communications and records: emails, letters, inspection reports, maintenance requests, and notices

3. How We Collect Your Data

We collect data in three ways:

• Directly from you: when you enquire, register, instruct us, apply for a tenancy, upload documents to our portal, or communicate with us
• Automatically: through website cookies, server logs, and Google Analytics — see our Cookies section below
• From third parties: referencing agencies, credit reference agencies, previous landlords, employers, contractors, and government bodies where required by law

4. How We Use Your Data — Legal Bases and Purposes

We only process your data where we have a valid legal reason. Below is a summary:

5. Property Listings and Marketing

• Property details displayed on our website include location, description, photos, floorplans, and rental price — these do not normally include personal data unless explicitly agreed with the landlord
• We do not share your personal details on public property listings
• We may contact you about similar properties or services if you have given consent — you may opt out at any time

6. Client Portal and Documents

• Documents stored in your portal — invoices, licences, certificates, and tenancy paperwork — are encrypted and password-protected
• Access is limited to authorised users only
• We retain copies of documents for our legal and accounting record-keeping obligations even after access is revoked
• You must not share login details. Notify us immediately of any unauthorised use

7. Cookies and Website Analytics

• Essential cookies: required for the website and secure portal to function — no consent needed
• Analytics cookies: used to understand visitor usage — only active with your consent
• Third-party cookies: Google Analytics — anonymised IPs; we do not track across sites or collect personal identifiers
• Manage your preferences via our cookie banner or browser settings. For full details visit: www.allaboutcookies.org

8. Data Sharing and Third Parties

We only share your data when necessary and only with appropriate safeguards, specifically with:

• Authorised staff who need access to perform their duties
• Tenants and landlords where required to manage the property and tenancy
• Credit reference and tenant referencing agencies
• Contractors, maintenance providers, and surveyors — only what is strictly necessary
• Tenancy deposit protection schemes
• Legal, accounting, and tax advisors — under professional confidentiality rules
• Law enforcement or regulatory bodies — only when legally required

We do not sell your personal data.

9. Data Security

• All data is held on secure servers located in the United Kingdom or European Economic Area (EEA)
• Portal connections use industry-standard encryption
• Staff are trained in data protection and confidentiality
• Where data is processed outside the UK/EEA, we ensure equivalent protection is in place through appropriate safeguards

10. How Long We Keep Your Data

We retain data only as long as necessary for the purpose collected. Typical retention periods:

• Active client/tenancy relationship: duration of agreement + 6 years after ending (for contracts, tax, and legal obligations)
• Enquiries not resulting in a relationship: 12 months from last contact
• Website analytics: 26 months (anonymised after this period)
• Marketing preferences: retained until consent is withdrawn

11. Your Rights

Under UK data protection law, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion where there is no compelling reason for us to keep it
• Restriction — limit how we process your data in certain circumstances
• Data portability — receive machine-readable data you provided to us, for transfer to another provider
• Objection — object to processing based on legitimate interests or direct marketing
• Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any right, contact us using the details above. We will respond within one calendar month. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you are concerned.

12. Changes to This Notice

We may update this Privacy Notice from time to time. The latest version will always be posted on our website with a revised effective date. Material changes will be notified to registered users via email where appropriate.

13. Governing Law

This notice is governed by the law of England and Wales.